Customer Service Rep/SENTRI Enrollment Otay Mesa Border

 

Seeking Qualified Applicants

Bilingual Spanish & U.S. Citizenship Required.

 

 

 

Position:         Customer Service Representative

Site:                 SENTRI Enrollment Center, Otay Mesa Border Crossing

 

Schedule:        Full-time & On-Call, Monday thru Friday; may require weekends.  (Subject to change)

                        F/T:  1:30pm – 10:00pm

                        On-Call:  Varied hours from 8:00am – 10pm  

                                                                       

Pay rate:         $16.97/hour

 

Duties:  Provide exceptional customer service and office support assistance to the U.S. Customs & Border Protection in performing verification of applicant information on potential SENTRI program participants.  Responsibilities include, but are not limited to:

• Answering general inquiries regarding SENTRI program
• Processing and interviewing applicants
• Entering and verifying applicant supplied information by accessing Government databases
• Issuing SENTRI identification cards and replacing lost or damaged cards
• Handling calls in our Call Center

 

Requirements: 

 

In support of our mission to employ persons with disabilities, we also encourage applications from applicants with documented disabilities meeting the following requirements: 

• U.S. Citizen

• Bilingual Spanish – fluency a must
• 1-2 years experience in an office setting with customer interface (or equivalent undergraduate study)
• High School Graduate
• EXCEPTIONAL customer service and communication skills (Spanish & English)
• Computer experience
• EXCEPTIONAL attention to detail
• 30 wpm typing
• Must currently live in the U.S.  Must have lived in the U.S. for at least 3 years within the past 5 years.

 

Background Investigation Required for Security Clearance

 

Selected candidates will be required to pass a security background investigation check and approval by Customs & Border Protection prior to beginning work.  This process may take 3 – 8 months.

 

 

 

Qualified candidates may submit a resume for consideration.  Fax resume to:

619-688-9884, attn: Gladis, email gjarquin@joboptionsinc.org, or mail to:  Gladis Jarquin, Project Manager, Job Options, Inc., 3465 Camino del Rio South, Suite 300, San Diego, CA  92108.

 

I’m reaching out to you with hope that you can assist us by referring qualified candidates for our Customer Service Representative vacancy. I have attached the most recent job announcement that includes the requirements for the position. This is a great job opportunity that also offers a good pay rate ($16.97/hr.). I’m confident that we’ll find people with disabilities that meet the requirements.

Please support our mission to employ people with disabilities by forwarding this notice to any and all potential candidates and sources. Also, We are happy to offer individual or group visits to our SENTRI Office if you feel a tour of the worksite will better assist you in determining whether a potential referral is suited for this particular worksite.

Please call me if you have any questions, or even better, if you have a qualified candidate with a documented disability that you would like to refer!  

Thank you so much for your assistance with this.

 

 

v/r,

Leora Alvarez

Job Options, Inc.

Phone: (619) 688-1784

Fax: (619) 688-9884

lalvarez@joboptionsinc.org

www.joboptionsinc.org