The Hartford Service Rep Job Announcements

Subject: The Hartford - Agency Customer Service Representatives Job Announcement

Hello,

Please share this opportunity with any interested applicants.

We are currently hiring Agency Customer Service Representatives for our contact center in Santee, CA.

Interested applicants must apply online at www.thehartford.com/careers

Job # 1303180

Our work environment is fast paced and customer satisfaction is our top priority. Specific responsibilities include answering Agency customer initiated inbound phone calls, responding to their questions related to auto and homeowner's insurance and providing consultation as appropriate on policy or customer issues. You will work in a team-based environment.  Preferred experience includes; strong multi-tasking ability, excellent communication and interpersonal skills, ability to maintain a high level of professionalism, excellent work ethic and personal accountability.

Our contact center work environment is fast paced and customer satisfaction is our top priority.  Specific responsibilities include answering customer initiated inbound phone calls, responding to their questions and providing consultation as appropriate on policy or customer issues.  Candidates must be able to work within established and measurable call center metrics.

EXPECTATIONS INCLUDE:

-Excellent verbal and written communication skills

-Enjoyment talking with and assisting customers over the telephone, even when customer may be frustrated, confused, or upset

-Ability to work in a very structured work environment that has assigned work schedules and breaks.  Must also be able to work in an environment in which quality monitoring and feedback from your manager occurs regularly

-Proficiency with the computer in order to access information from various programs

-Ability to work in a multi-task environment, talking to customers while simultaneously accessing the computer system

-Ability to maintain a high level of professionalism, excellent work ethic and personal accountability

-Adherence to assigned work schedule and demonstrate reliable attendance

-Self-motivation to reach and exceed goals

WHAT IS THE COMPENSATION OPPORTUNITY?

At the Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. The salary range for this position is $31,000 to $33,000.

WHAT ELSE CAN YOU TELL ME?

·          Paid Training start October 7, 2013

·          Training is Monday – Friday 9:30 AM  – 6:00 PM  

·          Three schedule options after training, based on availability:

                9:30 AM – 6:00 PM Pacific Time            

                10:30 AM -7:00 PM Pacific Time

                11:30 AM - 8:00 PM Pacific Time, earn a 5% shift differential with this schedule

BACKGROUND CHECK INFORMATION:

This position requires a thorough and extensive background investigation that will check your work history, criminal history, military service if applicable, education records, and any declared licenses and certifications. The Hartford prides itself on integrity and ethics.  If made an offer, employment is contingent upon a successful background check. Please ensure that all information you provide to The Hartford is complete and accurate, including information on your resume and application.